Our goal is to provide quality products, efficient delivery and speedy customer service to all of our customers. Whether your needs are retail, wholesale, premiums, fund-raising or special needs, we want you to be satisfied and enjoy your experience with Holy Land Gifts. We have over 16 years of experience in fulfilling customer orders!

Products:
We try to have products match our graphics as closely as possible. However, many products are people crafted. The artistic variations in the products are part of their charm. Many products are organic in nature (such as shofars) and each piece is different.

Pricing for Retail Customers:
The prices listed are retail. We make every effort to bring you the best possible prices while seeing that our vendors receive fair compensation for their work. Prices may change without notice. Our paper catalog is published in the spring of each year. Most price changes are made to coincide with the new catalog.

Pricing for Wholesale-Premiums-Fund-raising-Special Needs:
Contact us at 1-800-564-4659 or email: sales@shofartallit.com.

Terms:
All retail and first time customers pay by credit card. For wholesale, premiums, fund-raising or special needs, terms can be discussed with a Sales Representative @ 1-800-564-4659.

Minimums:

• Retail: no minimum
• Wholesale: $150 ($300 retail) minimum reorders are $75.00 wholesale ($150.00 retail)
• Premiums: Call Sales Representative @ 1-800-564-4659
• Fund-raising: Call Sales Representative @ 1-800-564-4659
• Special Orders: Call Sales Representative @ 1-800-564-4659

Customer Service Form:
A customer service form is included in each shipment. It is to be used for defective, damaged, incorrect products, or incorrect quantities. HOLY LAND GIFTS MUST RECEIVE THE CUSTOMER SERVICE FORM WITHIN 7 DAYS OF YOUR RECEIVING THE SHIPMENT. PLEASE FILL OUT THE CUSTOMER SERVICE FORM AND FAX IT TO: 215-322-2742. A customer service representative will contact and help you. (Monday through Friday). The office does not accept unauthorized returns.

Returns:

• Defective Products, Damaged Products, Incorrect Products, Incorrect Amounts
• Defective: Manufacturing defect
• Damaged:
  • Shipping Agent-If merchandise arrived broken, please save all packing materials and boxes, as we may need to file a UPS claim.
  • Packing problem-Outer box ok-damage occurred because of packing
• Incorrect Products: We will correct.
• Incorrect Amount of Product: We will correct

Shipping/Handling:
Most orders are shipped regular ground within 5 to 7 business days from our warehouse outside Philadelphia. All products are shipped UPS and have a tracking number. UPS does not deliver to Post Office boxes. 

Drop shipping is available for a $5.00 charge. There is a $5.00 shipping and handling fee per order.

We make every effort to ship orders complete. If a product is delayed, we will ship the partial order, and then follow-up with the shipment of the backorder. Retail customers will be charged shipping only on their initial partial order. 

Policies and procedures are subject to change.